Refund Policy
This policy explains when you can request a refund for a paid digital product purchased through Tea Ratio Lab, and how the process works.
Digital products
Our paid products are digital deliverables such as reports, templates, downloadable files and one-off analyses. They are delivered immediately after payment, which is why the conditions below apply.
14-day refund window
If a paid product does not work as described, or you cannot access it at all, you can request a refund within 14 days of purchase. Please contact us first so we can try to fix the problem quickly.
When a refund may be refused
- You simply changed your mind after downloading and using the product.
- The product was delivered and used substantially as described.
- The request is made more than 14 days after purchase.
- The purchase was made fraudulently or the product was redistributed.
How to request a refund
Email [email protected] with your order number and a short description of the problem. We reply within three business days. If the refund is approved, it is processed by our payment provider (Paddle, which acts as the Merchant of Record) and returned to the original payment method.
Processing time
Approved refunds are usually returned within 5-10 business days, depending on your bank or card issuer. Payment processor fees may be handled according to the provider's policy.
Failed or duplicate payments
If you were charged twice, or paid but never received the delivery link, contact us with the order number and we will resolve it promptly, including a full refund where appropriate.
Statutory rights
Nothing in this policy limits any mandatory consumer rights you may have under the law of your country of residence.
Contact
Refund questions can be sent to [email protected].